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WE ARE ROMANIA’S NO. 1 PROVIDER
OF INTEGRATED IT SOLUTION FOR THE HOSPITALITY INDUSTRY WITH MORE THAN 60% MARKET SHARE.

WE GIVE OUR BEST TO KEEP OUR  CLIENTS & PARTNERS HAPPY FOR OVER 20 YEARS.

WE HAVE A MULTILANGUAGE TEAM OF
30 SPECIALISTS, WITH TECHNOLOGICAL, BUSINESS AND CUSTOMER-SERVICE SKILLS.

A unique mix of competences & backgrounds

A unique mix of competences & backgrounds

  • Result-oriented support specialists.
  • Technical, consultancy, multilingual skills and a Background in IT and / or hospitality.
  • Dedicated F&B, hotel, SPA and development teams.
  • SQL knowledge.

What our clients say

General Manager Courtyard by Marriott Budapest City Center

"I would highly recommend Bit Soft as a very professional company.I worked with them for 12 years in JW Marriott Bucharest, and during all these years they have immediately fixed all our requests, being a real support in difficult periods with all upgrades and changes in the systems used. Their expertise was beneficial for day-to-day operations of the hotel, as they maintained our most important systems: Opera (initially Fidelio), Micros and Materials Control."

Catalina SusanGeneral Manager Courtyard by Marriott Budapest City Center
IT Service Management Director CE AmRest

"Cooperation with Bit Soft is professional and constructive on all business levels. It proved to be a reliable and experienced partner that we can count on. Their focus on high quality services ensure us we receive the best in class support. A partner worth working with."

Mariusz GutowskiIT Service Management Director CE AmRest
Deputy Director of IT in Albena Resort Bulgaria

"In our work we maintain 40 hotels using hotel reservation system Micros-Fidelio Opera. 3 years ago we started waterpark in Albena and thanks to specialists from the company Bit-Soft we make integrated system for access control and cashless payment by bracelets in Aquamania aquapark and complex Ralitsa (Hotels Ralitsa Aquaclub, Ralitsa Superior and Vita Park). Bit-Soft continues to help us with advice and remote support. We are very happy with their work and listened to their recommendation to upgrade the version of the reservation system and to replace antiquated “cluster system” in the organization of servers"

Asen GeorgievDeputy Director of IT in Albena Resort Bulgaria

Contact us

FAQ

Q: Can I benefit from Bit Soft Hungary services if I already have a maintenance contract with Oracle?

A: Yes, Bit Soft Hungary services are complementary and ensure rapid assistance for your requests.

Q: Can Bit Soft Hungary provide training services for Oracle Hospitality products?

A: Yes, Bit Soft can provide remote and / or onsite training for Oracle Hospitality products.

Q: How can I be assisted by Bit Soft Hungary if I have an emergency problem?

A: Our support line takes 24/7 requests by phone or email and has the ability to remotely control your PC / servers.

Q: For what apps can I request assistance from Bit Soft Hungary?

A: The entire Oracle Hospitality Suite (e.g Micros): Opera, Fidelio V8, Simphony, Res 3700, My Inventory, Materials Control etc.

Q: What is response time on the support line for Bit Soft Hungary?

A: Response/escalation time
The Support time assumes a standard answering time within 30 miutes

 

Starting the intervention

Escalation MOD

Maximum time

P1 ( Critical )

immediately

30 min

12 hours

P2 ( High )

15 minutes

1 hour

24  hours

P3 ( Medium )

30 minutes

4 hours

72  hours

P4  ( Low )

60 minutes

8 hours

120   hours

P5 (Customization)

120 minutes

24 hours

Agreed with the client